A good software is the one that we know how to use…
Innovatech provides technical support and training, focusing on the needs of its users, related to the software we deliver. In order to maximize productivity and optimize customer investment by offering full support in the appropriateness of using the software, via telephone, fax or internet, users have access to the company’s technicians, who work to provide quick and direct solution to the problems linked to these products.
With the standard support, you will have expert assistance you need to install and use features and components of acquired software.
It includes support for licensing, installation, bug research, enhancement requests, and tips on “how to”.
Service Level Agreement
Our Certified professionals are available to answer support between 9.00a.m. and 5.p.m. – Monday through Friday, excluding holidays, in a standard SLA, answering between 2-72 hours. If your company requires a customized SLA, just let us know – we can work to adjust it