Not happy with a product? Return it to us.
You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.
Damage on Arrival (DOA)
Innovatech guarantees safe delivery of your orders. We exchange all damaged items. Innovatech covers all return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
• Within 3 months from shipment:
• Upon returning, defective items are replaced or repaired and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item’s price, whichever is lower.
• Within 6 months from shipment:
• Upon returning, defective items are replaced or repaired and shipped back to customers for free. Return shipping reimbursement is unavailable.
• Customers may still send defective items back to Innovatech. Innovatech passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.
• Depending on the problem, fees may be assessed by the manufacturers. Innovatech will contact customers before committing the repairs.
Incorrect Description / Wrong Items Mailed
Innovatech will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and Innovatech covers all return shipping charges.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.